If the customer refuses to receive the goods, except in the cases described below, the refusal is considered unfounded, and the customer owes payment of the costs for delivery and return of the goods. In this case, the customer is obliged to compensate KA Elion Ltd. for all damages and lost profits, including any other costs beyond the costs of delivery and return of the goods, incurred as a result of the refusal.

In the event that the customer is not found within the delivery period at the specified address, or access and conditions for the delivery of the goods are not provided within this period, KA Elion Ltd. is released from its obligation to deliver the goods requested for purchase. The customer may confirm their desire to receive the goods even after the expiration of the delivery period in which they were not found at the address, bearing all delivery costs. In this case, a new delivery period starts from the moment of confirmation.